store policies

Dear customer, below are our policies, we ask that you read them carefully:

Production and shipping deadline

As we work with different products, the average production time may vary depending on each one. In general, it takes 5 working days to produce items in stock. For orders in large quantities and with specific customization, the deadline is always agreed between us and the customer before finalizing payment.

The production time will be counted from confirmation of payment for the order. The product is shipped following production and the logistics used are carried out in agreement with the customer. Furthermore, as soon as the order is dispatched, we forward the tracking code so that our customers can track the delivery.

Customization

If the order has any parts that need to be customized, all communication and order tracking is communicated to the customer as quickly as possible. We only go into production when the art and finishing are approved by the customer.

Payment methods and deadlines

Payments can be made via deposit, bank slip and specified credit cards, with installments in up to 6 interest-free installments.

The deadline for completing payment depends on the payment method chosen. If payment is not made within the stipulated period, a new order must be made and finalized.

Deadlines for responding and updating requests

Whenever possible we respond almost promptly to messages and requests, however this is not always possible. We always try to respond to everyone within a maximum period of 24 hours during business days, or on the first business day following weekends or holidays.

Reservations and withdrawals

We know that it is not always possible to decide on a purchase immediately, but keeping a product reserved for a long time is not always viable. Therefore, unfinished orders are automatically canceled within 5 working days. If you need to postpone an order and keep the reservation for longer, please contact us to see what can be done. Generally, long reservations require an amount in advance as a sign of placing the order.

After payment, if you want to cancel your order, you have 7 days to do so, as long as the order is not a specific, personalized order.

Gift packaging

If your order is a gift and requires special packaging, please inform us at the time of ordering.

Shipping Options

We know that shipping has a high cost on the final value of the order, to minimize this impact we work with different delivery options such as Mini Shipping, PAC, Sedex, carriers and other logistics companies. This partnership allows our customers to use discounted shipping and if the amount paid at the time of the order is greater than what was actually paid for the service, we will refund the amount to the customer.

Each shipping method has a delivery time specified by the chosen company and this does not include production time.

Orders placed with in-store pickup receive free shipping. For orders to be delivered in Londrina/Pr, there is the possibility of express delivery and the price must be agreed at the time of ordering.

Exchanges and returns

If you are not satisfied with your online purchase, you can exchange your product. You have up to 7 calendar days from the date you receive the merchandise until the exchange request is made or your money is returned. Within this period we are responsible for the transportation costs of the product. If it presents any problem, it is possible to return it within 90 calendar days.

To make your exchange or return, you must contact our customer service via email: contato.goon@hotmail.com

Important informations:

- The product must not have been used, washed or altered.

- The product must be sent to us in the original packaging, undamaged, or in a manner safe for transportation, which will be analyzed. If you put the product at risk, the exchange may not be accepted, in which case the product will be resent.

- If the customer regrets their purchase, they must refuse receipt upon delivery and request a return to the sender.

- The customer will choose between a money refund or an exchange voucher for the value of the product valid for one year. If you choose to exchange in a physical store, the exchange is made instantly and the refund process is quick and practical.

- Reimbursement will not be made to a third party's bank account, only the buyer and card holder of the purchase.

- The exchange request will be rejected and the product will be returned to the customer without the right to replacement when the following rejection items are observed:

• Absence of defect (failure to identify the damage reported by the customer);
• Signs of use;
• Evidence of accidental or provoked damage;
• Product washing;
• Adjustments made by the customer or third parties (such as use of glues, etc.).

Wholesale sales policy

We sell wholesale only to customers with registered CNPJ. Minimum purchase quantity of 6 pieces. Minimum value of the first purchase R$3000.00. Other purchases with a minimum value of R$1000.00. To maintain an active registration, at least one purchase is required every 3 months. Purchases can be paid in installments by card in up to 3 installments with a 20% discount. For payment in cash or pix, 30% discount. To produce the products, 50% of the value must be paid at the time of ordering and the remainder on the delivery date. Production time varies depending on the product, please inquire at the time of purchase. Shipping paid by the customer. Service is provided via WhatsApp on (43) 99833-0552.